Defining the mobile user experience has been a challenge. Some might say ‘duh’ when thinking about mobile and lifestyle integration – but I set out to create a diagram that describes my thinking towards creating a true user-centered approach. Applying this user-centered thinking to mobile authoring (think, mobile interface for now – we won’t get into apps versus the mobile web for now…) starts with understanding the key factors in the user experience that influence whether or not the end user will ultimately integrate the product or service into their lifestyle. For the sake of clarity, I’ve broken the experience down into three distinct stages. The stages are: perception “I’m ready to try this out”, interaction “this is easy, I like it” or “this is hard, I don’t like it” and integration “this works for me.”
gotomobile on: understanding mUXP (yes, another acronym)
